The quality of solid wood sofas is not refunded for business mediation

With the improvement of consumption levels, more and more families will consider choosing solid wood furniture when purchasing furniture. However, some of the so-called solid wood furniture sold on the market is not solid wood structure, which requires consumers to pay more attention.

Aunt, a 68-year-old citizen of Beijing, bought a set of solid wood sofas for 3,200 yuan in an underground furniture city. When he arrived at home, he found that the handrail paint was not sprayed, and then found that the sofa legs were damaged, and some of them were not solid wood structures. Wang Ayi found The operator requested a return, and after repeated communication, the operator only agreed to repair it free of charge, and Wang Ayi found the Industrial and Commercial Bureau.

After receiving the complaint, the staff of the Yanqing Industrial and Commercial Branch of Beijing attached great importance to it, and timely informed Wang Ayi and the operator to understand the situation and checked the operator's business qualification and commodity qualification certificate. The certificate of conformity shows that the sofa frame is partially solid wood, and the operator did not introduce the structure of the sofa at the time of sale, so that the consumer mistakenly believes that it is a solid wood structure and misleads the consumer. Finally, after the patient and meticulous work of the industrial and commercial staff, the operator agreed to return the goods and returned Wang Ayi 3,200 yuan in cash.

Pay attention to the following points when buying solid wood furniture:

First, ask about the type of wood. What kind of tree species directly affects the price and quality. In the north, solid wood furniture usually uses trees such as cork, ash, eucalyptus, and black walnut. The valuable mahogany furniture mainly uses rosewood, wenge, and rosewood. When buying, beware of shoddy and confusing tree species. At the same time, we must also pay attention to the fact that the price of wood can only be higher and higher, and it is absolutely cheap to have problems.

Second, observe whether the appearance is defective. The main stress-bearing parts of furniture such as columns and load-bearing bars shall not have large scars, cracks and cracks. The structure is firm, the frame must not be loose, and it is not allowed to break or break the material. The parts of the furniture that use artificial boards should be edge-sealed, and the various parts must be installed with few pieces, missing nails and nails.

Third, check the product's various certificates and logos. When the goods are purchased, the salesperson usually exaggerates the highlights of the product, and does not mention the shortcomings, which is very likely to cause consumers to have an incomplete understanding of the goods. Therefore, before deciding to purchase, you must check the various certificates and logos of the products. Remember not to trust the salesperson's words.

Fourth, retain relevant notes. After the payment is made, the consumer must keep the corresponding purchase invoice, relevant documents, etc., to ensure that the problem can be more quickly defended when there is a problem. When consumers encounter such consumer disputes, they can go to the nearby industrial and commercial departments to defend their rights.

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