After-sales service commitment

Beijing Yitenuo Electronic Technology Co., Ltd.

Anyone who purchases our company's products for one year and guarantees quality problems during the warranty period will be repaired for free and provide technical support for life. According to customer requirements to produce product-related accessories, to ensure the long-term operation of the equipment, after-sales service is not limited by time, can be resolved immediately after receiving the phone, listen to user feedback and timely processing. If you encounter problems when using our products, please feel free to contact us.

Guarantee to provide customers with excellent performance, reasonable configuration of brands, models and equipment and instruments that have a leading position in this industry. Their performance and price ratio is high, and the data provided is reliable, which can become a powerful assistant for customers' scientific research.

After-sales commitment

1. The warranty period of the equipment is one year free warranty (calculated from the date of acceptance), and the lifetime maintenance of the equipment, free technical consultation for life.
2. The warranty period is one year free from the date of installation acceptance. During the warranty period, because it is not a human factor of the customer, causing device failure and damage, our company is responsible for resolving it free of charge. The company shall provide repair service after receiving a phone call or written notification from the user; Need to bear the customer.
3. Outside the warranty period, spare parts are only charged for cost, and no maintenance service fee will be charged.
4. In the event of equipment failure, after receiving notification from the user, try to respond within 48 hours with a substantial response within 72 hours and rush to the scene to solve the problem. The general problem is solved on the spot. The instrument solves the problem within approximately 45 working days.
5. At least once a year, users return to visit, provide technical services and technical support, free equipment maintenance. The company promises to serve you for life.

Telephone technical support

In the course of use, such as failures or technical problems, for small problems or urgent problems that users think can be solved by phone. In order to improve the maintenance efficiency, we will do everything possible to troubleshoot by telephone, please call the technical support hotline for technical consultation and equipment repair.

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